Legal - Privacy Policy

Privacy Policy

Last modified: June 12, 2024

This Privacy Policy governs collection, use, storing, processing, disclosure, sharing and protection of personal data provided or acquired through use of our website located at www.mangohost.net (“Website”).

This policy applies to all products and services created, maintained and offered by MangoHost (hereinafter referred to as “us”, “we”, “our”, etc.). This policy also applies to your interaction with any parts of the Website and to you as the user of our products (hereinafter referred to as “you”, “your”, “user”, “customer” etc.).

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Website, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Website.

By accessing and using the Website and/or Services, you hereby: (a) acknowledge and confirm that you are at least 18 (eighteen) years old, or of the legal age of majority in the jurisdiction in which you reside; and (b) consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

The Services are not directed to children under the age of 18 (eighteen) years and we do not knowingly solicit, collect or process personal information from persons under 18 (eighteen) years of age. If we become aware of the fact that personal information of persons less than 18 (eighteen) years of age has been collected via the Services, we will take the appropriate steps in respect to that.

Collected Information

Account creation: When you register an account, we will ask you your name, email address, mailing address, phone number, and business name if you act as a company. Payment method: When you add your financial account information to your account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, your information through our third-party payment processor, if it is possible.

Verification system: When you pay with a bank card for the first time, we will ask you pictures of the card and your ID if your bank card doesn't support 3D Secure. Communications: When you contact us by email or ticket, we may receive additional information that you chose to provide (name, email address, phone number, the content of the email or ticket, including its attachments.). You might use our contact details to address any questions or seek additional support regarding our products, data processing activities or other matters. In this case, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

You may visit our Website anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You may always refuse to supply personal identification information, but it may prevent you from engaging in certain Website-related activities.

Non-personal information

We may collect non-personal identification information about you whenever you interact with our Website. Non-personal identification information may include but is not limited to your browser name, the type of computer and IP address, as well as technical information about your means of connection to our Website, such as the operating system and the Internet service providers utilized.

How we use your information

We may use the collected personal information for the purpose of:

to provide, maintain, administer, support, protect and improve the Services;
to meet the regulatory compliance requirements set forth in the applicable laws;
to provide customer support;
to handle and process submitted inquiries;
to send system alert messages;
to send emails regarding orders, billing, customer services:
to send promotional and marketing emails;
to enforce compliance with the Terms of Service;
to investigate any fraud, illegal activity or wrongdoing in connection with the Services;
to protect the rights, property and safety of MangoHost, its affiliates, third parties or you;
to transfer the personal information in case of a sale, merger, consolidation, or acquisition, with any acquirer being subject to our obligations under this Privacy Policy;
to troubleshoot, investigate and fix service-related errors. In such cases your personal information may be visible to and/or accessed by technicians, IT staff and/or system administrators authorized by us;
to combine the personal information with information obtained through the use of cookies, web beacons or similar technologies to improve the Services and user experience;
to comply with legal obligations to which we are subject;
to establish compliance with the data protection laws during an audit or inspection conducted by an appropriate data protection authority, or an external auditor mandated by us, provided that in all cases the personal information will remain subject to the provisions of this Privacy Policy;
to generate anonymized data and anonymized aggregate data; and
to respond to your requests for exercising your rights under the applicable data protection laws and this Privacy Policy.

We may use the collected non-personal information for the purpose of:

providing, maintaining, supporting and improving the Services;
conducting analytical research, compiling statistical reports and performance tracking;
developing and/or improving other services and products, including those in development; and
sharing such information with our affiliates, agents or other third parties with whom we have a business relationship.

Web browser cookies

Our Website may use "cookies" to enhance your user experience – a small file stored on your device when you visit a website. It allows the website to recognize the user and may be used to collect information automatically.

What cookies we use

Necessary: These cookies are essential to browse our Website. They allow us to provide you with an order cart, track transactions, shape traffic and distribute our content.
Functional: These cookies allow our Website to remember your preferences when browsing such as the currency displayed.
Performance: These cookies help us optimize our Website by anonymously tracking network metrics.
Advertising: These cookies are used to track your behavior on our Website: the pages you visited, the path you took, how long you stayed on our Website. These information are all collected anonymously.

What third-party cookies we use

We are using the following third-party cookies provided by Matomo – a web analytics solution provided by Matomo project, in order to collect and analyze data about your activity and improve the Website performance. Information collected by Matomo cookies may include browser and version, operating system, device information and IP address, which may be considered Personal Data under the applicable Data Protection Laws.

You may choose to set their web browser to refuse cookies, or to receive an alert when cookies are being sent. Please note that by doing so, some parts of the Website may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Sensitive and private information between the Website and you is transferred over a SSL-secured communication channel and is digitally encrypted and protected.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic anonymized data and anonymized aggregate data not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

Your rights with respect to your information

We apply the same data rights to all users, regardless of their location, granting the following rights, except as limited by applicable law, including European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”):

Right to Know. You have the right to know what personal information is collected, used or shared. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request correction of your personal information.
Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information.
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) might, by virtue of your exercising those rights, prevent you from using our products.

For requests to delete personal information or know what personal information has been collected, we will first verify your identity using previously collected information about you including your email address. If an authorized or legal representative is corresponding on your behalf, we will first need to obtain a written consent with a signature from them.

General Data Protection Regulation (GDPR)

If you are a resident of the European Union, you have the following rights under the GDPR:

If you wish to access, export or delete your personal information, you may request it via ticket at any time directly using your account in MangoPanel.
If you wish to correct, update or restrict your personal information, you may request it by ticket in MangoPanel.
If you do not wish to receive our newsletters or other marketing emails, you may do so by clicking the “Unsubscribe” button at the bottom of the emails we send you or directly in User Panel under Account.
If we have collected personal information with your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Notification of personal data breach

If a security breach causes an unauthorized intrusion into our systems, software or networks that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal information transmitted, stored or otherwise processed by us, we will notify the appropriate data protection authority unless the breach is unlikely to result in a risk to the rights and freedoms of affected users.

We will report the breach to the appropriate data protection authority without undue delay after having become aware of it and in any case within the timeframes as provided for in the applicable data protection laws, by including all the pertinent information relating to such breach as required by the applicable data protection laws. When the breach is likely to result in a high risk to the rights and freedoms of affected users, or if required by the appropriate data protection authority, we will also communicate the breach to the affected users without undue delay.

Location of data and Governing Law

Typically, the information we collect from you is stored in the Republic of Moldova. If you are located in the United States, European Union or elsewhere outside of the Republic of Moldova, please be aware that any information you provide to us will be transferred to and stored in the Republic of Moldova. By using our products and/or providing us with your personal information, you consent to this transfer.

Typically, the laws of the Romania govern our data processing activities. However, as we mentioned earlier, we use third-party services to perform certain tasks on our behalf. These services can store your data in other locations according to their needs.

We remain liable for the onward transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages. We do not sell personal data nor do we permit it to be used for reasons other than those for which it was originally provided.

We might be required to release personal data in response to lawful requests from public authorities including to meet national security and law enforcement requirements.

Your acceptance of these terms

By using this Website, you signify your acceptance of this policy and our Terms of Service. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

Changes to this privacy policy

We reserve the right to update this privacy policy at any time. We encourage you to frequently check this page for any changes in order to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and keep aware of modifications.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Company: TORTUGACLOUD SRL

IDNO: 41292867

Bulevardul Unirii nr. 61, Camera 4, nr. F3, ap. 208, București, Romania

C.B. ING Bank N.V. Amsterdam Sucursala Bucuresti, Str. Aviator Popisteanu, nr. 54A, Cladirea nr. 3, sector 1, 012095 Bucuresti, Romania

C/B: INGBROBU

IBAN: RO32INGB0000999912168791

Tel. (+373) 78 232 141

Tel: (+40) 21 222 16 00

Fax: (+1) 505 3561835

hostmaster@mangohost.net