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Hetzner Announces Termination of Services to Russian Customers: Migrate ASAP

Hetzner Announces Termination of Services to Russian Customers: Migrate ASAP

Due to current geopolitical events, Hetzner, a German web hosting company and data center operator, has announced its decision to stop serving Russian customers. The decision was prompted by heightened tensions between Russia and other countries, as well as changes in legislation affecting Hetzner’s business with Russian clients.

In a recent communication to its customers, Hetzner cited the current global political climate with Russia as the key reason for this strategic shift. The company highlighted that recent political developments have led to significant legal changes, influencing its operations with Russian-based clients. Consequently, Hetzner has stated its inability to continue business with customers possessing Russian postal addresses. This policy will impact all individuals with Russian addresses in their Hetzner account profiles.

Following a thorough examination of its customer database, Hetzner plans to issue termination notices for all products and services to affected clients by Friday, December 15, 2023. The termination will become effective as of January 31, 2024. The company advises its customers to take immediate measures in light of these changes.

Understanding the challenges this decision may pose, Hetzner extends its apologies for any inconvenience caused and seeks customers’ understanding in these complex times. The company remains committed to providing support and answers to any queries through the administrative interface for customers.

This strategic decision by Hetzner is indicative of a larger trend where international businesses are re-evaluating their engagements with Russian clients and partners. This scenario underscores the profound impact that global events can have on cross-border business operations and client-company relationships.

Original message

We regret to inform you that due to the tense geopolitical situation with Russia, we will be ending our contractual relationship with customers from Russia.

Political decisions have led to changes in the legal regulations that affect our business with Russian-based customers. Unfortunately, we can no longer have contracts with customers with Russian postal addresses. This will affect everyone with a Russian address stored on Hetzner Accounts.

After we analyze the customer databases, we will send the affected customers a notice of termination for all products and services on Friday, 15 December 2023. It will take effect from 31 January 2024. We recommend that you take appropriate measures now.

We very much regret the inconvenience, ask for your understanding in this challenging situation, and thank you for your continued cooperation.

We will answer any questions you may have. Please write to us by logging onto your account on our administration interface and going to “Support” in the menu.

So, this means that you need to make actions for a migration to other vps / dedicated servers hosting provider ASAP.

Is there a connection with another event?

June, 22, 2023: The Roskomnadzor (RKN) has added 12 foreign hosting providers to the list of companies subject to “restricted”: Amazon Web Services, Inc. (website aws.amazon.com), Hetzner Online GmbH (hetzner.com), Network Solutions, LLC (networksolutions.com), WPEngine, Inc. (wpengine.com), HostGator.com, LLC (hostgator.com), Ionos Inc. (ionos.com), DreamHost, LLC (dreamhost.com), FastComet, Inc. (fastcomet.com), GoDaddy.com LLC (godaddy.com), Bluehost Inc. (bluehost.com), Kamatera Inc. (kamatera.com), DigitalOcean, LLC (digitalocean.com).

Whether other hosting providers will follow Hetzner’s example and prohibit Russian clients from using their services is currently unknown. However, everything seems to be leading towards the transformation of the Internet in Russia into an Intranet network.

When migrating to another hosting provider because of Hetzner’s end with Russia, we do not recommend that Russian citizens use services provided by Russia-based hosting companies. Additionally, during this unplanned migration, you can assess the loads and consider a potential upgrade from VPS to a Dedicated Server, if your budget permits.


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